Customer Success Manager -F/H - CDI - BARACODA

Baracoda recrute !

À propos

About Baracoda
Since 2000, our founders, Thomas Serval, Matthieu Delporte and Olivier Giroud, have been disrupting the tech world and carving out a place for Baracoda at the forefront of innovation in France and abroad. Our ambition and innovative spirit has opened the door to privileged partnerships with some of the world’s leading companies.
Over the past two decades we have been mastering technologies and skill sets across several domains all with the end goal of collecting, securing and learning from massive amounts of data. Each of these milestones pushed us towards the next and helped us construct our vision of Daily Healthtech.
Our vision extends far beyond simply designing smart objects - we create smart and enduring practices. Instead of inventing gadgets, we augment everyday objects to empower people to take preventative healthcare into their own hands and to remain engaged over the long term. Our connected devices and services have the potential to change the way people think about oral hygiene, skin health, weight, beauty and much more.
With offices in New York, Paris, and Shanghai, Baracoda is a global leader in Daily Healthtech, led by entrepreneurs and tech experts who are passionate about health and willing to contribute to improving health globally. The company’s partners include award-winning industry leaders such as Wella and Colgate. Baracoda is creating a new era where health is a long end journey and a daily practice—and tech is its enabler. For everybody. Everyday.

Descriptif du poste

Key actor in customer experience, the CSM knows every aspect of our solution, supports our customer and our culture, acts as the metro liaison for our customers from purchase to daily use, while providing personalized answers, and listening to our customers needs to improve our solution.

To ensure a successful launch of our new innovative solution, and for the account of a major hair care company, we are looking for a CSM who will act as the point of reference for clients who need assistance or information.

Your main missions

  • Participate in the implementation of our customer success strategy,
  • Acquire and maintain an in-depth and technical knowledge,
  • Proactively manage the relationship with our clients,
  • Measure and anticipate customers’ level of satisfaction at any time,
  • Qualify day to day the needs of our customers and put them in perspective with our present and future solutions,
  • Frequently and proactively contact our clients to gather their impressions and needs,
  • Feedback to the teams about customer needs in a structured way, to improve our product and service.

Profil recherché

Profile

  • Excellent interpersonal and communication skills
  • Dependable, punctual and flexible
  • Passionate about technology and able to communicate technical concepts to clients regardless of their level of technical expertise
  • Exceptional attention to detail and follow through
  • Self-starter, capable of working in an autonomous way
  • Like to learn as you go
  • Excellent problem solving skills
  • Excellent written communication skills in English and French is a must
  • Experience in hair care industry, beauty or similar is preferred

Process de recrutement

  1. HR call
  2. Technical test
  3. Manager interview

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Neuilly-Sur-Seine, France (92200)